Question 1

What is an AI receptionist?

Accepted Answer

An AI receptionist is an autonomous voice agent that answers incoming calls, qualifies leads, books appointments, and integrates with your calendar and CRM. Our team deploys and manages the AI so you don't have to lift a finger.

Question 2

How much does Sockly cost?

Accepted Answer

Pricing is custom based on your business needs, call volume, and integrations. Most engagements start with a one-time setup fee and a flat monthly management fee. Book a free audit for a custom quote.

Question 3

How fast can Sockly be deployed?

Accepted Answer

Our team deploys your custom AI receptionist within 72 hours. We handle everything — script writing, voice training, calendar integration, phone routing. You just approve and go live.

Question 4

Is Sockly HIPAA compliant?

Accepted Answer

Yes. All data transmission uses TLS 1.2+, recordings and transcripts are encrypted with AES-256 at rest, and we maintain a full BAA chain. We support HIPAA-compliant integrations with Dentrix, Eaglesoft, and other practice management systems.

Question 5

What happens if the AI can't answer a question?

Accepted Answer

The AI follows a strict escalation protocol. If it can't resolve a question after two attempts, it warm-transfers the call to your designated staff member with full context. Emergency keywords trigger immediate transfer. Our team configures these rules for your business.

Question 6

Can callers tell they're talking to AI?

Accepted Answer

Most callers cannot distinguish our AI from a human receptionist. We use neural voice synthesis with natural conversational patterns, contractions, and contextual responses. If directly asked, the AI will honestly disclose that it's an AI assistant.

Question 7

What does the Free Phone Audit include?

Accepted Answer

We call your business as a mystery shopper, analyze your current call handling, and show you exactly how many calls you're missing and how much revenue that costs. It takes 15 minutes and there's zero obligation.

Question 8

What integrations do you support?

Accepted Answer

Sockly integrates with Google Calendar, Outlook, Cal.com, Dentrix, Eaglesoft, Open Dental, Clio, ServiceTitan, Housecall Pro, and most major CRM/EHR/PMS systems. Our team handles all integration setup for you.

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